Effective Date: July 2025
Last Updated: July 2025
At Robina Quays Dental Care, we are committed to protecting the privacy and confidentiality of your personal information. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and ensure all personal data is handled with integrity, transparency, and security.
1. What Information We Collect
We may collect the following types of personal information when you interact with us:
Your full name, date of birth, contact details, and emergency contact
Medical history, dental records, and treatment details
Health fund and Medicare details
Payment and billing information
Appointment history and correspondence
Website usage data (e.g. IP address, browser type, pages visited)
2. How We Collect Your Information
We collect information in several ways:
Directly from you (in person, online forms, phone, email)
Through our website or patient portal
From other health professionals (with your consent)
Via health fund providers or Medicare (if applicable)
3. Why We Collect Your Information
We collect your personal information to:
Provide high-quality dental care and treatment
Maintain accurate clinical records
Manage appointments, billing, and communications
Meet legal and regulatory obligations, including AHPRA and ADA compliance
Facilitate referrals to other health practitioners (with your consent)
Improve our services and patient experience
We will only use your information for the purpose for which it was collected, or for related purposes that you would reasonably expect.
4. How We Store and Protect Your Information
Your personal information is securely stored:
In our practice management software (protected by secure passwords and encryption)
In physical files, where required (kept in locked cabinets)
We take reasonable steps to ensure your data is protected from misuse, loss, unauthorised access, modification, or disclosure.
5. Disclosure of Information
We may disclose your personal information:
To other health professionals involved in your care (e.g., specialists, imaging centres)
To Medicare or your private health insurer for billing purposes
To government authorities where required by law
To our third-party service providers (e.g., secure data storage) under strict confidentiality
We do not sell or rent your information to third parties for marketing purposes.
6. Accessing and Correcting Your Information
You have the right to access your personal information and request corrections if it is inaccurate, out-of-date, or incomplete.
To request access or changes to your data, please contact us in writing at:
Robina Quays Dental Care
Address: Robina Quays Shopping Centre, 12/361 Robina Pkwy, Robina QLD 4226
Call: 07 5648 0776
7. Website Analytics and Cookies
Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to collect information about how visitors use the site. This helps us improve website performance and user experience.
You can disable cookies in your browser settings, but some site features may be limited as a result.
8. Marketing and Communications
With your consent, we may use your contact details to send appointment reminders, practice updates, or information about new services. You can opt out of marketing communications at any time.
9. Complaints or Concerns
If you believe your privacy has been breached, please contact us directly so we can resolve the issue. If you’re not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au | 1300 363 992
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
